Name: InterSession
Author: InterSession

Question 1

What is InterSession?

Accepted Answer

InterSession is a session documentation toolkit designed specifically for psychologists. It helps you generate clinical notes, client between-session guides, and growth tasks with calendar sync. Built with Australian privacy law in mind.

Question 2

How do I get started?

Accepted Answer

Sign up for a free account at https://app.intersession.io/register. You can start recording and generating notes immediately with our Starter plan. No credit card required.

Question 3

Do I need to download anything?

Accepted Answer

No downloads required! InterSession works entirely in your web browser. We also offer optional desktop and mobile apps for added convenience, but the core functionality is available directly through your browser.

Question 4

What devices can I use InterSession on?

Accepted Answer

InterSession works on any device with a modern web browser: Windows, Mac, tablets, and smartphones. For the best recording experience, we recommend using Chrome, Safari, or Firefox.

Question 5

What therapeutic modalities do you support?

Accepted Answer

We support 15+ modality-specific templates including CBT, DBT, ACT, Schema Therapy, EMDR, Trauma-Focused CBT, Psychodynamic, IPT, and more. Each template is designed to capture the specific elements of that therapeutic approach.

Question 6

How accurate is the transcription?

Accepted Answer

Our transcription is designed for clinical terminology and therapeutic context. It captures clinical nuances better than general-purpose transcription, but all outputs should still be reviewed before finalising documentation.

Question 7

Can I edit the generated notes?

Accepted Answer

Absolutely! Generated notes are always editable. We provide them as a starting point to save you time, but you have full control to add clinical insights, adjust language, and customize before saving or exporting.

Question 8

Can I use InterSession for telehealth sessions?

Accepted Answer

Yes. For live transcription, run your call in the same browser as InterSession (Chrome or Edge), not the desktop app. When recording starts, select Chrome Tab, choose your meeting tab, and confirm tab audio is shared. You can also upload recordings from video conferencing software afterward.

Question 9

Is my data secure?

Accepted Answer

Yes. InterSession is built with Australian privacy law in mind, including the Privacy Act 1988 and Australian Privacy Principles (APPs). We use AES-256 encryption for data at rest and TLS encryption in transit. Data is stored on servers in Australia.

Question 10

Where is my data stored?

Accepted Answer

Your data is stored on secure servers in Sydney, Australia. Some processing services (AI transcription, email delivery) may briefly process data overseas, which is disclosed in our Privacy Policy.

Question 11

Is my data used to train AI models?

Accepted Answer

No. Your client data is never used for AI training or sold to third parties. Your data belongs to you. Period.

Question 12

What happens to recordings after notes are generated?

Accepted Answer

Audio recordings are processed for transcription and then not stored. We do not retain audio recordings. Only the text transcript and generated notes.

Question 13

Do clients need to consent to recording?

Accepted Answer

Yes, client consent is required. InterSession includes built-in consent workflows with digital signatures to help you document consent. Always follow your professional ethics guidelines and relevant privacy laws.

Question 14

Is there a free plan?

Accepted Answer

Yes! Our Starter plan is completely free and includes 5 session recordings per month with basic AI note generation. No credit card required.

Question 15

Can I try Pro features before paying?

Accepted Answer

Yes. All new accounts get a 14-day free trial of Pro features. After the trial, you can continue with the free Starter plan or upgrade to Pro.

Question 16

How does billing work?

Accepted Answer

We offer monthly and annual billing. Annual plans include 2 months free (about 15% savings). You can upgrade, downgrade, or cancel at any time.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.

Question 18

Do you offer discounts for group practices?

Accepted Answer

Yes! Our Team plan includes volume discounts for practices with 10+ clinicians. Contact us for custom pricing for larger organizations.

Question 19

How do I get help if I have issues?

Accepted Answer

Pro and Team users have access to priority email and chat support. Starter users can reach us via email. We also have a comprehensive help center with guides and tutorials.

Question 20

Can I export my data?

Accepted Answer

Yes. You can export notes as PDFs, copy them to clipboard for pasting into your EHR, or export your entire client database. We believe in data portability.

Question 21

Do you integrate with EHR systems?

Accepted Answer

Currently, most users copy notes into their EHR manually (which takes seconds). We're actively developing direct integrations with popular EHR systems. Contact us if you have specific integration needs.

Frequently Asked Questions

Getting Started

Features & Functionality

Privacy & Security

Pricing & Billing

Technical Support

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